FAQ's

IS THE PERFORMANCE VEST WASHABLE?

Yes. Hand wash in warm water with a mild detergent. Do not bleach, iron, dry clean or tumble dry. Avoid extreme heat. Please also refrain from drying your product directly on a radiator.

IS IT FOR BOTH MALE AND FEMALE?

The Performance Vest has a unique design allowing both males and females to enjoy the benefits of the product. Still unsure? Take a look at the reviews section for our customer feedback.

IS THE PERFORMANCE VEST WATERPROOF?

All materials that make up the running vest are water resistant. The phone case will keep your phone dry in the most extreme weather conditions. We do not advise submerging the product underwater.

HOW DOES A MASSAGE GUN WORK?

Exactly like a normal massage the massage therapy gun reduces inflammation by flushing the venous blood (blood where oxygen has been used up) out of the muscle and back into the circulatory system.  This action improves blood flow, relaxes tightened muscles and reduces muscle soreness and tension.

WHO CAN USE A MASSAGE GUN?

Anyone can use a massage gun regardless of age or physical fitness, the key factor is to use it sensibly so it assists you without causing any additional issues. 

WHAT CAN I USE MASSAGE GUNS FOR?

You can use massage guns in general everyday life and also to treat muscle tiredness and muscle fatigue.  You can also use massage guns to help you recover quickly after an intense workout or to treat medical conditions.

WHO SHOULDN’T USE A MASSAGE GUN?

For most people it is safe to use a massage gun. If at all you feel pain whilst using a massage gun then you should stop immediately. If you have any underlying health conditions that you believe will be worsened by using a massage gun, then always get medical advice first.  If you are recovering from surgery, have been injured or have been involved in an accident then do not use a massage gun.

How do I place my order for my Massage Gun?

Ordering a Massage Gun online from Supplysportz.com is easy! When viewing an item, simply select the size & and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Cart, simply click the ‘BUY IT NOW’ button. You will then be asked to fill in your Contact information, . Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order and you will receive your Massage Gun withing a few days.

How long can my Massage Gun be stored for in my shopping bag?

The shopping bag your account is linked to will retain the Massage Gun or your Running Vest for up to 30 days. This applies to all customers.

An item added to my shopping bag was sold out?

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

How often do you restock the Massage Guns and Running Vests that are sold out?

We do restock our Massage Guns and Running Vests as soon as they sell out. Restocking our Massage Guns and Running Vests normally takes a couple of weeks.

Can I cancel my Massage Gun / Running Vest or make changes to the order I just placed?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

What is the battery life on my massage gun?

The Massage Gun is equipped with 1 lithium-ion battery with 6 hours of battery life. 

How many speeds does the Massage Gun have?

The  massage gun comes equipped with 30 speeds to choose from.

What is "Quiet Stealth" technology on my Massage Gun?

Our brand new brush-less motor uses Quiet Stealth Technology to deliver unrivaled Elite 1.0 power all while being quieter than ever. No brush-less motor on the market was capable of quietly providing the Elite 1.0 standard of power, so we brought out our own.

What sizes do we do for the Running Vests?

One size fits all. The Performance Vest has adjustable elastic waist bands, which allow you to adjust the fitting to your desired comfort level.

How big is the pocket? and what size smart phones fit in?

All smart phones fit in the performance vest. You can also fit your cards in too.

 

What warranty do we get with the Performance Vest and the Elite 1.0?

You get 3 months warranty on the Performance Vest and you get 1 year warranty on the Elite 1.0 massage guns.

 

General Safety

Do not place your finger or any objects near the metal piston above the attachment while the Elite 1.0 is in use or immediately after use. The metal piston can become extremely hot.

- Do not use any attachments or batteries other than the ones provided by Supply sportz Inc.and use only as instructed by Supply sportz Inc.

- Do not use the Elite 1.0 above your adam’s apple or C4, on your head or near your genitalia.

- Do not get hair caught in the attachment arm or in any other moving part on the Elite 1.0.

- This product is not intended to diagnose, treat, or prevent any diseases.

- Do not use on any open wounds or surgical incisions prior to stitches.

- Do not get the Elite 1.0 wet other than by cleaning it with a magic eraser or a lightly damp towel.

- Do not block the vents of the motor.

- To extend the life of the battery, remove the battery from the charger once the light stops flashing.

- If you are pregnant, please consult your physician before use.